Refund and Returns Policy

At Suncoast Transmission, customer satisfaction is our top priority. We strive to provide high-quality products and services, but we understand that occasionally you may need to return an item. Please read our Refund and Returns Policy below to understand how we handle returns, exchanges, and refunds.

1. General Return Policy

  • Eligibility for Returns: You may return most new, unopened items within 30 days of delivery for a full refund. Returned items must be in their original condition and packaging.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns and exchanges.

2. Non-Returnable Items

Some items are non-returnable. These include:

  • Special orders or custom-made items
  • Items marked as “Final Sale”
  • Gift cards
  • Services already rendered

3. Return Process

To return an item, please follow these steps:

  1. Contact Us: Email our customer service team at support@suncoasttransmission.com or call us at (555) 123-4567 to initiate a return. Please provide your order number and the reason for the return.

  2. Receive Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number. This number must be included with your returned item.

  3. Ship Item: Securely pack the item in its original packaging, include the RMA number, and ship it to the following address:

    Suncoast Transmission Attn: Returns Department 123 Transmission Lane YourCity, ST 12345

    We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged in transit.

4. Refunds

  • Processing Time: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days.
  • Refund Method: Refunds will be issued to the original method of payment. If you used a gift card, the refund will be issued as store credit.
  • Shipping Costs: Original shipping costs are non-refundable. If the return is due to our error (such as receiving an incorrect or defective item), we will cover the return shipping costs.

5. Exchanges

If you need to exchange an item for a different size or product, please contact us at support@suncoasttransmission.com or (555) 123-4567. Exchanges must be initiated within 30 days of purchase, and the item must be in its original condition and packaging.

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at support@suncoasttransmission.com. Provide your order number, details about the defect or damage, and a photo if possible. We will work with you to resolve the issue promptly, including providing a replacement or issuing a refund.

7. Contact Information

For any questions or concerns regarding this Refund and Returns Policy, please contact us at:

  • Email: support@suncoasttransmission.com

  • Phone: (555) 123-4567

  • Mailing Address:

    Suncoast Transmission 123 Transmission Lane YourCity, ST 12345

8. Changes to This Policy

Suncoast Transmission reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page. We encourage you to review our policy periodically.

Thank you for choosing Suncoast Transmission. We value your business and are committed to providing you with quality products and excellent customer service.

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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.