. Prepare the Core for Return

  • Drain All Fluids: Ensure that all fluids (e.g., oil, transmission fluid) are completely drained from the core. This helps prevent leakage during shipping.
  • Secure Packaging: Pack the core securely in the box that your new part arrived in, if possible. Use appropriate packing materials to prevent damage during transit.

2. Request a Core Return Label

Contact our customer service team to request a core return shipping label. You can reach us at:

  • Email: support@suncoasttransmission.com
  • Phone: (601) 207-3513

Provide your order number, the part purchased, and any relevant details about the core return.

3. Attach the Return Label

Once you receive the return label, affix it to the outside of the package securely. Make sure the label is visible and the package is properly sealed.

4. Ship the Core

Take the package to the designated shipping carrier or arrange for a pickup if available. We recommend using a trackable shipping method to ensure the safe return of your core.

Core Inspection and Refund

Inspection Process

Upon receiving your core, our team will inspect it to ensure it meets the return criteria:

  • The core is the correct part and type.
  • The core is complete and in rebuildable condition.
  • All fluids have been drained.

Refund Process

If the core passes inspection, we will process your core deposit refund within 7-10 business days. The refund will be issued to the original method of payment. If the core does not meet the return criteria, we will notify you and discuss available options.

Frequently Asked Questions

1. What if my core is not in rebuildable condition?

If your core is significantly damaged and deemed non-rebuildable, we will not be able to issue a full core deposit refund. In such cases, please contact our customer service team to discuss alternative solutions.

2. Can I return a core after the 30-day window?

Core returns received after the 30-day window may not be eligible for a full refund. Contact our customer service team to discuss any extenuating circumstances.

3. How do I know if my core deposit has been refunded?

You will receive an email notification once your core has been inspected and your core deposit refund has been processed. You can also check your payment account for the refund.

Contact Us

If you have any questions or need further assistance with a core return, please get in touch with us at:

  • Email: support@suncoasttransmission.com

  • Phone: (601) 207-3513

  • Address: 8 Equinox Dr, Thornton, NH 03285, USA

    Suncoast Transmission
    Attn: Core Returns Department
    123 Transmission Lane
    YourCity, ST 12345

Thank you for participating in our core return program. Your efforts help us promote sustainability and provide high-quality transmission parts more affordably.